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On 10 April 2025 St Helens Borough Council implemented its new Housing Allocations Policy. All applicants are now required to live in St Helens or have a local connection. 

All applicants are required to answer new questions and verify their circumstances by providing  evidence of their circumstances.  We will be writing to existing applicants to let them know what information is required . New applicants will be required to provide evidence before they can be made active.  Further details about the changes  are available on the "Under One Roof has changed"  tab at the top of this page

As part of the changes that have been made to the website and to make your account more secure, you will be required to create a password at first login.

You will need your login reference and memorable date as usual. You will then need to go to the next page and create a new password.

The password will need to be between 6 and 10 characters long and have at least 2 lower case letters, 2 upper case letters and 2 numbers. Symbols and punctuation are not allowed. 

You will be able to save the details on your device if you wish to do so. 

Whilst the Under One roof service in St Helens is  operating as usual we are finding that we have a reduced number of adverts being sent to us by the partner landlords.

This means that some weeks we may not have properties available in your areas of choice or we may not have the property type available that you are looking for.  Please remember Under One Roof can only advertise properties as we are sent them by the landlords. We are also experiencing a conmsiderable increase in demand for rehousing so there are more people bidding for properties that do become available

If your contact details change make sure that you update your application straight away as this can make a difference as to whether we are able to contact you with details of an offer or not. 

So always check your phone number and email details are correct whenever you log in to your account